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Frequently Asked Questions
If you need to cancel or request a refund for your booking, please contact our customer support team at +84 905 553 255 or [email protected]. They will assist you in the cancellation process and provide you with the necessary information regarding our cancellation policy and any applicable fees.
If you need to reschedule your booking, kindly get in touch with our customer support team at +84 905 553 255 or [email protected]. They will help you check the availability of alternative dates and guide you through the rescheduling process.
If you wish to add or remove participants from your booking, please reach out to our customer support team at +84 905 553 255 or [email protected]. They will assist you in making the necessary changes and provide you with any information regarding possible fees or adjustments to the booking.
If you require a car service for pick-up and drop-off, we can arrange that for you. Please inform our customer support team at the time of booking or contact them separately at +84 905 553 255 or [email protected] to request this service. They will provide you with further details and ensure a smooth transportation experience.
The best time to visit Da Nang and Hoi An is from January to May when temperatures are pleasant (20°C-33°C). June to August is very hot (up to 36°C) and crowded. The wet season, from September to December, has heavy rainfall and typhoons, making it less ideal for outdoor activities.